Unibet Privacy Policy – Malaysian Player Data Protection

Welcome to unibet, the online gaming platform trusted by hundreds of thousands of players across Malaysia. At unibet, we take your privacy seriously, and this Privacy Policy document was created to give you a clear and transparent overview of how your personal information is handled when you use our platform at unibet.cx.

This policy applies to all users of the Unibet platform — including casual visitors, registered players, and anyone who interacts with our services via the website or mobile app. By using the Unibet platform, you consent to the data collection and usage practices described in this document.

We encourage you to read this policy from start to finish. If any section is unclear, our support team is always available to provide further clarification.

Unibet only collects data that is strictly necessary to ensure the platform operates properly, transactions are processed securely, and your gaming experience is guaranteed. Below are the categories of data we collect:

For compliance purposes KYC (Know Your Customer), we may request copies of identification documents such as a national ID, passport, or recent bank statement. All documents are handled with the highest level of security and accessed only by authorised personnel.

Collected data is used solely for legitimate purposes related to the operation of the Unibet platform. We do not use your data for unrelated purposes without your prior consent.

For marketing communications, you may withdraw your consent at any time via your account settings or by contacting our support team. Withdrawing consent does not affect your eligibility to continue using the platform.

Unibet does not sell, rent or trade your personal data to third parties. However, there are certain situations where we need to share your information with the following parties, solely to ensure the platform operates properly:

• Payment Service Providers: To process your deposits and withdrawals safely and efficiently.
• KYC Service Providers: Authorised third party engaged to conduct identity verification for regulatory compliance.
• Technology Service Providers: Companies that help us manage the platform's technical infrastructure, subject to strict confidentiality agreements.
• Statutory Authority: When required by law or a valid court order, we will comply with any lawful disclosure request.
• Audit & Compliance: Independent auditing bodies conduct regular reviews of platform operations to ensure regulatory compliance.

Protecting your personal data is a responsibility we take very seriously. unibet continuously invests in the latest security infrastructure to ensure your information is always safeguarded against cyber threats.

Key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is fully encrypted using the latest TLS protocol.
• Data-at-Rest Encryption: Sensitive data stored in our databases is also encrypted for layered protection.
• Strict Access Control: Only specifically authorised staff may access player personal data, and every access is logged and monitored.
• 24/7 Security Monitoring: Our automated monitoring system detects and responds to any suspicious activity in real time.
• Regular Penetration Testing: We engage independent security experts to conduct regular penetration testing to identify and address any system vulnerabilities.
• Two-Factor Authentication (2FA): Additional security features are available to protect your account from unauthorised access.

Unibet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can make continuous improvements.
• Functional Cookies: Saving your preferences such as language, display settings, and login information for a smoother experience.
• Analytics Cookies: Collecting aggregated data (without personal identification) on platform usage patterns for product development purposes.

You can manage or disable non-essential cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the platform.

As a unibet platform user, you have certain rights regarding your personal data. We fully respect these rights and provide straightforward channels for you to exercise them.

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via live support within the platform. We will acknowledge receipt of your request within 3 business days.

Unibet only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for the duration of your active account and used to ensure a consistent platform experience.
• Post-Account Closure Data: Financial data and transaction records are retained for a minimum of 5 years after account closure for audit and regulatory compliance purposes.
• Security Logs: Activity and security logs are retained for 12 months for fraud detection and security incident analysis purposes.
• Marketing Data: If you withdraw your marketing consent, the relevant data will be deleted within 30 days.
• Backup Copies: Backup data is retained for a shorter period and automatically deleted according to the established data management schedule.

Unibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. We are committed to informing you of any significant changes.

When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a notice on the platform's home page for a reasonable period.
• Sending email notifications to all registered users for changes that affect your fundamental privacy rights.

Continued use of the unibet platform after a change notice has been published will be considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request data deletion.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our dedicated privacy and data protection team is ready to assist you.